At Solis Appliances, your satisfaction is our priority. If your order isn't quite what you expected or arrives with an issue, we've made our return process simple and stress-free. Below is everything you need to know about how to return a product and what to expect.
Return Window
You can request a return within 30 days of receiving your order.
How to Return an Item
Returns are processed by mail, and our support team will guide you through each step. Whether your item is defective, damaged, or simply not the right fit, you can request a refund or exchange. To get started, contact us at support@solisappliances.shop.
Product Condition
Items must be returned in their original packaging, unused, and undamaged. We are unable to accept returns for products that show signs of use or are not in their original condition.
Return Label
For your convenience, we include a return shipping label with your order. If one is not included, we can email it to you upon request.
No Restocking Fees
We do not charge restocking fees. Our return process is straightforward, with no hidden costs.
Refunds and Exchanges
Once we receive and inspect your return, a refund will be issued to your original payment method within 7 business days. If you choose an exchange, your new item will be shipped promptly after we receive the return.
Handled with Care
All returns are checked with attention to detail to ensure a smooth experience. Your feedback helps us continue improving our service and products.
Need Help?
Our support team is here to assist you at any point. Reach out at support@solisappliances.shop or connect with us through our 24/7 live chat.
For More Information:
Trade Name: Solis Appliances
Support: 24/7
Business Hours: 8:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (310) 669-9832
Business Mail: support@solisappliances.shop
Business Address: 2921 Imperial Highway, Lynwood, California 90262, United States